Your back office, handled from intake to settlement.
We redefine dedicated staffing for California workers' comp firms. Your attorneys keep the client calls, hearings and depositions. Everything behind them comes to us.
Your evening is our workday.
Your staff work 8:00 AM to 5:00 PM Manila time. That is your California evening and night, so work you send at the end of your day is done before your office opens.
| Time of year | Manila | California |
|---|---|---|
| Standard timeNov to Mar · PST | 8:00 AM to 5:00 PM | 4:00 PM to 1:00 AM |
| Daylight savingMar to Nov · PDT | 8:00 AM to 5:00 PM | 5:00 PM to 2:00 AM |
Manila does not change its clocks. California does, so from March to November the shift starts one hour later in your time.
Mail comes in. The next task goes out.
We don't just label and file your mail. Each document sets off the task that comes after it, the same day, without waiting for an attorney to ask.
Where your staff steps in, stage by stage.
Every workers' comp file runs the same course. Pick a stage to see what stays with your attorney and what comes off their desk.
Your attorney
Your Practismart staff
AI does the first pass. Our staff check every line.
For high-volume work we use AI to read, sort and draft. A trained Practismart staff member checks every result before it reaches your file. Your attorneys review what they sign.
Sample documents. Names and dates are examples.
Mail labeling & splitting
Bulk scans split into single documents, renamed by your labeling guide, with the next task suggested.
Detailed summary of records
Every record in the file, what it contains and the page it is on, in one chronological table.
Initial file review (IFR)
A first review of each new claim file, drafted for the defense attorney.
Demand letter drafts
Personal-injury demands with medical bills computed, drafted for the attorney to review and sign.
What we prepare, schedule and calendar.
Pick your practice. Every item is work our staff already do for California firms.
AIAI first pass, checked by our staff.
Client onboarding, in five steps.
We built Practismart on clear communication, well-defined processes and measurable outcomes.
Agreeing on scope of work
We define the tasks and goals with you, so both sides know exactly what we handle.
Designing your SOPs
We write standard procedures from your own workflows, so our work fits how you already run.
Setting up systems access
Secure access to your case and document systems, working from day one.
Assigning a manager
Your firm gets a dedicated manager, one point of contact for oversight and communication.
Staff training
Your staff learn your SOPs, legal requirements and systems, and work as part of your firm.
See the work before you sign.
Pages from our service kit. Names and figures are sample data. Click a page to read it.
The full kit, for your managing attorney.
Services by practice, how onboarding works, and sample work product, in one PDF. Ask for it on your call.
Request the kitWhat firms ask us first.
Who supervises our staff?
Your attorneys direct the work, inside your systems. Your Practismart manager is your point of contact for oversight and communication.
How are medical records handled?
Records stay in your systems. Staff open them only to do the task, such as a records summary or an exhibit list.
Do you work with applicant and defense firms?
Yes, and personal injury firms. Staff are trained on your side of the case and your SOPs.
Do you use AI?
Yes, for first drafts: mail labels, detailed summaries of records, initial file reviews and demand drafts. A trained staff member checks every result before it goes into your file, and your attorneys review anything they sign.
How does billing work?
One invoice a month for your dedicated staff, payable by ACH or card.
See what your attorneys could stop doing.
A short call. We walk your current mail and workload against the case flow and show you where our staff fit.