PractiSmart FAQs

PractiSmart was founded in 2006. Since that time, we have transcribed thousands of hours of medical and workers compensation reports. In 2009, we purchased Smart Transcriptions, a Los Angeles based transcription company. We are proud to be one of the fastest-growing and most innovative companies in the industry. In 2011, we were trained for Workers’ Comp and started working for our first lawyer client. Today we serve Worker’s Comp, Personal Injury,  Immigration and Bankruptcy Lawyers from Los Angeles, Orange County, San Diego and Nevada.

1. Workers’ Compensation tasks
2. Personal Injury tasks
3. Immigration tasks
4. Bankruptcy tasks
5. Transcription – Because we handle the transcription needs of private clinics and hospitals, we work on the whole spectrum of reports from consults, to progress notes, operatives, radiology reports, sleeps studies, mammography, etc. across all specialities of practice. We also work all the types of workers compensation reports, from initial evaluations to Permanent and Stationary reports, immigration, neuro psych, AME, QME, PQME, and medical record review.

PractiSmart employs staff both in the USA and in its processing center in the Philippines.

Compliance with the HIPAA law is at the heart of what we do and PractiSmart has instituted policies and procedures to address the following:

• Physical Security – HIPAA – The production facilities are controlled by biometrics and IP cameras are installed to ensure that only authorized personnel have access.
• Information Security – HIPAA – We use a firewall and filter on incoming ports. Only FTP and management ports can access into our system. We employ valid login-name and login-password controls access to our FTP servers. Access to our FTP servers by our clients is supported by SSL, and files are encrypted as they are sent across the Internet. No one who intercepts the data en route will be in a position to decode or interpret it. We also provide complete security to documents or sound files transferred to and from our server for our clients.
• Desktop Access – HIPAA – We have auto-logoff, ID / password protection, password-protected screensavers, and a security-enabled OS (WinXp) limit access to our network. All USB ports are deactivated. Only fully trained authorized IT staff have access for support and maintenance.
• Privacy – HIPAA – Only those authorized by the originator of the dictation is provided access to a file on our system and database. Additionally All our transcribers sign a binding non-disclosure agreement.

Click here or call +1-702-945-7774 now.

PractiSmart employees work remotely right after your working hours. Tasks are sent to us through our secure server or email, we process these tasks on the dedicated computer your office has assigned to us (nothing is transferred to our computers, unless instructed by our clients, which will eventually be permanently deleted as soon as the task is done). At the end of our shift, we send an email of all the tasks that were completed during the day as well as issues encountered that need your immediate attention.

We can work with any Case Management System whether it is cloud or server based, commercial or proprietary. We currently work with:

• MerusCase
• A1 Law
• TriTek
• Prevail
• e-Candidus

Your files can be transferred to PractiSmart in a number of ways. Digital audio files can be transferred to us securely via FTP. Upon request, we will create an FTP area for you or your company and email details on the process for electronically transferring your files. You simply log in with your User ID and Password. It’s as easy as that. An account can be set up for dictation into our HIPAA compliant toll free dictation system. Paperwork can be transferred via fax, or FTP transfer into our secure servers.

We schedule a conference call with a client where we can get an idea of what kinds of tasks will be sent our way and then we can start the same day. This is also the time when we ask questions about the tasks and the workload. We usually start with easy tasks like encoding of intakes, extraction of mail, labeling, and attaching to system.

Lower rates often translate to poor quality and accuracy. Our pricing is structured to serve two purposes:

1. Our business is successful and our staff is paid fairly
2. Our clients pay a fair price for an exceptionally prepared / delivered product, backed by world-class service. We invite you to discover for yourself why we have the highest customer satisfaction rate and retention rate in the industry.

We employ only highly educated staff with specialized training in various medical fields. Our staff proof and check their work for accuracy and the complete scope for the report. We also provide extensive interaction with you via email, text and phone every step of the way, to assure speed, accuracy and convenience.